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Home > Help > Shipping & Delivery > Why I couldn't track my parcel?

Why I couldn't track my parcel?

For most delivery methods, you could track your products in 2 – 3 days.

However, air parcel is slower. But for any delivery, you could track in 5 days. If you couldn't track your parcel in 5 days, please contact us.


  1. Make sure you choose the right tracking number and the right tracking website.
  2. Sometimes, shipping company doesn't update tracking information on official website in time. You might need more days for tracking to be posted, 3 days around. Please try again later.