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Home > Help > Delivery > Attention Receiving Parcel

Attention Receiving Parcel

Please check with the weight of the parcel when you received your ordered items, if there is any question, please take 2 pictures of the transport document on the parcel, and then send your digital photo and other relevant description information to the customer service through –mail;

Any abnormal situation were found before you open the parcel ( eg. Abnormal packaging, any sign show others has opened the parcel), please take photos for the external packing, then send the digital photo and relevant Introduction information to our customer service by E-mail.

If you have any question about the quantity of the items or you have received the wrong items, please take photos of the barcode number on the external packaging, then send the digital photo and relevant description information to our customer service by E-mail.