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Home > Help > New User > Delivery introduction about sensitive goods,Bulky goods and heavy Bulky goods

Delivery introduction about sensitive goods,Bulky goods and heavy Bulky goods

About Sensitive Goods
Refer to the requirements specified by the Customs. Some goods cannot be delivered by DHL, Aramex, City-Links and HappyDragon AirLine, and we mark these goods as "sensitive goods".
When the goods arrive at HappyDragon warehouse, our staff will provide unpacking delivery program in accordance with the express you have chosen. At that time, you may select the express in the order page again.
Note: For those goods that can be delivered through Air Postal, we will not mark them as "sensitive goods", and the delivery way will be based on your choice.

About Bulky Goods
The charge modes of DHL, Aramex, City-Links and HappyDragon AirLine are related to the bulk weight of goods.
Namely: When the actual weight of the parcel is greater than its bulk weight, the expense will be calculated in accordance with actual weight; on the contrary, it will be calculated in accordance with bulk weight.
Generally speaking, the calculation formula for bulk weight is: length (cm) × width (cm) × height (cm)/5000.
For goods with larger volume, the expense will be calculated in accordance with bulk weight, and we call these goods "bulky goods".
Currently, if bulky goods are delivered by DHL, Aramex, City-Links and HappyDragon Dedicated Line, they will still be charged by actual weight and do not need to pay for excess weight. Thus, it can save more international freight costs for you!

About Heavy Bulky Goods
We mark large bulky goods with particularly large volume and especially irregular shape as "heavy bulky goods", such as long-handled umbrella and 50cm-height plush toys.
If what you submit are heavy bulky goods, as the goods with larger volume cannot be shipped by Air Postal, and the freight costs of DHL, Aramex, City-Links and HappyDragon Dedicated Line are very expensive, the system will provide you with unpacking delivery program.
If there is any question about delivery, please contact the customer service staff through email (service@hpdragon.com)Contact Us。

Additional Information:
Check which goods belong to sensitive goods>>
Check the delivery limitations of goods with larger volume>>
• When using unpacking delivery package, as two different parcels will be generated (we will provide two tracking numbers), the freight cost will be two initial weights.