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Home > Help > New User > Why did my Register fail?

Why did my Register fail?

To sign in your account successfully, please make sure you input the correct registered email address (or Username) and password. 

1. If your password is case sensitive, please check the status of your keyboard's Caps Lock light.

2. Make sure there are no extra blank spaces in the password.

If your registered email address and password are correct and you are still unable to sign in successfully, please follow the below steps to set your browsers:

1. Check your browser settings to see if you have blocked Third-party Cookies option. If the Third-party Cookies option has been blocked, please enable it.

2. Please be advised to delete cookies.