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Home > Help > Payment & Charge > How to apply for a refund, and when can I receive it?

How to apply for a refund, and when can I receive it?

Different payment method and time will lead to different refund method:

  (1)Online payment: The order refund will withdraw to your own account.
Please apply the online refund; we will withdraw your refund to the third-party platform within 1-3 working days.
Paypal,webmoney,qiwi and Alipay can all login in your account to check the refund.
It will take a long time for the international credit card refund on the third-party platform, please be patient.

  (2)Offline Recharge: the order refund will withdraw to your own account.
Please apply the online refund; we will withdraw your refund to the third-party platform within 1-3 working days.